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FREQUENTLY ASKED QUESTIONS
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What are other people who bought our products saying?
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Read our testimonials |
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I've purchased a Video tutorial product. Can I share
it with others?
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No. Each video
series is licensed to only one person. You
may not share the series with anyone else.
You may install the videos on more than one
computer, however if we notice an unusually
high number of license requests for the
content, we will disable your ability to
acquire additional licenses for additional
computers. |
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PAYMENT / BILLING QUESTIONS
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I experienced an error message on the
website after I purchased a series and don't
know if the purchase was successful.
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Please
contact us immediately. We will respond quickly during normal business hours
(9am - 5pm US Eastern Standard Time).
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I never received a link or email after my
purchase. What can I do?
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Please
contact us immediately. We will respond quickly during normal business hours
(9am - 5pm US Eastern Standard Time).
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TECHNICAL SUPPORT QUESTIONS
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I purchased a Video tutorial product, however I get an
error when I try to watch it. What should I
do?
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Most problems
can be corrected with either of these two
steps:
1) By
testing your
Flash Player installation
2) By using WinZip with the "Use Folder
Names" option while unzipping the downloaded
product.
Detailed download and installation instructions
IF YOU STILL
ARE HAVING PROBLEMS ... Please
contact us, include your phone number,
when you can be called, and AS MUCH DETAIL
AS POSSIBLE (i.e., error messages, Windows
version, Browser type and version,
screen shot if possible, etc.) |
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What are the requirements to watch the
videos?
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Our VideoStudio
Tutorials run using the free
Macromedia Flash Player
Our Demos
use the free
Apple Quick Time player
Our
MediaStudio Pro Tutorials work on Windows Media Player version 9.0
(or higher). You can download it here:
Download here.
For the Mac,
try the latest version (7.1):
Download here. |
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EMAIL / PRIVACY QUESTIONS
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How do I opt out of the mailing list?
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Each email we
send has a link at the very bottom to opt
out of the mailings. This will
automatically remove you from that mailing.
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What will you
do with my email address?
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In short, we
never rent or sell email addresses to
ANYONE, and we honor all requests to opt out
of our newsletters and notifications. |
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AUTHORING QUESTIONS
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I'm an expert at _______, can I create
videos for this site?
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We are always
looking for Video authors who are experts
having both good credentials and good
communication skills. Please
contact us for more details.
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